Privacy Policy

1. Scope

This Privacy Policy explains how Panchami Global Projects Pvt. Ltd., operating under the Panchami Global brand ("Panchami Global", "we", "us" or "our"), handles personal information when you visit panchamiglobal.com, use our calculators or forms, contact us, send documents, or interact with our solar, renewable-energy, project, advisory or investment-related enquiries.

This policy applies to information collected through this website and through communications that begin from the website, such as phone, email or WhatsApp enquiries. Separate project agreements, employment processes or other contractual relationships may have additional privacy terms.

2. Information we collect

Depending on how you use the website, we may collect information you provide directly and limited technical information generated when you browse the site.

Information you provide

• Name, phone number, email address, company or organisation name and location.
• Property, site, roof, electricity connection, sanctioned load, contract demand, energy-consumption or project-requirement details.
• Electricity bills or other documents you choose to upload or send. These documents may contain consumer numbers, tariff information, billing amounts, usage history and related account details.
• Messages, enquiry notes, preferred timelines and information you share during calls, email or WhatsApp conversations.
• Information provided for solar investment, captive, group-captive, open-access or other commercial-energy enquiries.

Information collected automatically

Our website may collect device, browser, approximate location, referring page, pages viewed, interaction, date/time and similar diagnostic or analytics information through server logs, cookies or analytics technologies.

3. How we use information

We may use personal information to:

• Respond to enquiries and understand your solar or energy requirement.
• Prepare indicative feasibility, savings, system-size, tariff, investment or project assessments.
• Contact you by phone, email, WhatsApp or another method you request or reasonably expect from your enquiry.
• Review documents you submit, including electricity bills, for the purpose you requested.
• Prepare quotations, proposals, site visits, project discussions and contractual documentation.
• Operate, secure, troubleshoot and improve the website and our services.
• Measure website usage and campaign performance.
• Maintain business records, prevent misuse and meet legal, regulatory, accounting or compliance obligations.

4. How information may be shared

We may disclose information only where reasonably necessary for the purposes described in this policy, including to:

• Employees, authorised representatives and project teams who need the information to handle your enquiry or project.
• Service providers that support website hosting, analytics, communications, form processing, cloud storage, customer-management, document handling or other business operations.
• Professional advisers, financing partners, utilities, authorities, EPC or project partners where you ask us to coordinate such activity or where it is necessary for a proposed project.
• Government, regulatory, law-enforcement or judicial authorities when disclosure is required by applicable law or a valid legal process.
• A successor entity in connection with a merger, restructuring, financing or transfer of business assets, subject to appropriate safeguards.

We do not authorise service providers to use information for purposes unrelated to the service they provide to us, subject to their own legal obligations.

5. Cookies, analytics and third-party services

The website uses technologies such as Google Analytics and Google Tag Manager to help us understand website traffic, interactions and campaign performance. These services may set or read cookies or similar identifiers according to their own terms and privacy practices.

Some pages may also link to or embed services operated by third parties, including YouTube, Google, WhatsApp, LinkedIn or other platforms. If you open or interact with those services, the third party may collect information directly from you. Panchami Global does not control the independent privacy practices of those platforms.

You can use browser controls to block or delete cookies. Doing so may affect certain website features or analytics measurements.

6. Retention and security

We retain personal information for as long as reasonably necessary to respond to enquiries, evaluate or deliver a project, maintain business and legal records, resolve disputes, enforce agreements and meet applicable legal or regulatory requirements. Retention periods can vary depending on the type of information and the relationship.

We use reasonable administrative, organisational and technical measures intended to protect information against unauthorised access, loss, misuse or alteration. No internet transmission or storage system can be guaranteed to be completely secure, so users should avoid sending unnecessary sensitive information through open communication channels.

7. Your choices and rights

Subject to applicable law, you may ask us to provide information about the personal data we hold about you, correct inaccurate data, update your contact preferences, withdraw a consent where processing relies on consent, or request deletion of information that we are not required to retain.

We may need to verify your identity before acting on a request. Some information may need to be retained for legal, contractual, accounting, fraud-prevention or dispute-resolution purposes.

To make a privacy request, email info@panchamiglobal.com with a clear description of your request.

8. Children

This website is intended for people seeking information about solar, renewable-energy, property, commercial-energy and related services. It is not designed to knowingly collect personal information from children. If you believe a child has submitted personal information without appropriate authorisation, please contact us.

9. Changes to this Privacy Policy

We may update this Privacy Policy when our website, services, technology or legal obligations change. The latest version will be published on this page with the updated date. Material changes may also be communicated through the website or another appropriate channel where required.

10. Contact us